AgreementsWork is one of the most established and experienced mediation, facilitation, and training firms in the United States. Founded in the Pacific Northwest in 1979 as Cascade Alternative Resolution Services, principals now work throughout the United States and in Indian Country. The firm has extensive international experience as well, having provided service and training in Russia (including the former Soviet Union), Guatemala, Nicaragua, Poland, Canada, Australia, Costa Rica, Ecuador, Mexico and Cuba.

Jon Townsend has worked for more than 30 years in the fields of mediation, facilitation, negotiation, diversity and cross-cultural conflict prevention and management. Jon provides training and consultation in the areas of collaborative-based negotiation, workplace mediation, cross-cultural mediation, business negotiation, inter-cultural communication, workforce diversity, labor-management negotiation, and community and organizational development. Jon has trained over 30,000 people in conflict resolution skills and in intercultural communication.
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Suzanne Townsend's skills include conflict resolution, public and private meeting facilitation, board training and development, strategic planning, intercultural communication training and negotiation coaching. She has substantive experience in environmental and public policy planning, transportation planning, construction, real estate, public and private contracting, energy generation, hydropower licensing processes, international trade, elections, labor management, federal Indian law and indigenous dispute resolution practices.
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