Library  >  Reference Sheet: Using Neutral Language
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Reference Sheet:
Using Neutral Language
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Use Non-Judgemental
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rather than
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Judgemental Language
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Thank you. |
There you go again. |
Ok. The point I hear you making... |
Is that really relevant? |
Say more about that. |
Good idea! |
Will you elaborate? |
What is your point? |
Is this doable? |
I don't think that will work. |
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Use Non-Controlling
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rather than
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Controlling Language
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I'm listening, tell me about it. |
I don't want to hear about it. |
Let's talk about that and could you also write me a memo? |
Let's not talk about that. Write me a memo. |
I have a hard time hearing what you're saying when you raise your voice. |
If you're going to raise your voice, I won't listen to you. |
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Use Non-Defensive
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rather than
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Defensive Langauge
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Tell me more about that. |
I wasn't the one who... |
This is hard for me and I really want to hear what you have to say. |
But you don't understand! |
You're saying that you experience me as... |
I'm not that way! |
This seems really important to you. |
Why are you making this such a big deal? |